head JofIMAB
Journal of IMAB - Annual Proceeding (Scientific Papers)
Publisher: Peytchinski Publishing
ISSN: 1312-773X (Online)
Issue: 2017, vol. 23, issue 4
Subject Area: Medicine
DOI: 10.5272/jimab.2017234.1742
Published online: 14 November 2017

Original article

J of IMAB 2017 Oct-Dec;23(4):1742-1746
Emilia P. Georgieva1 ORCID logo, Minko M. Milev2 ORCID logo, Neli M. Ermenlieva3 ORCID logo Corresponding Autoremail, Krasimira S. Laleva4 ORCID logo, Tsvetelina K. Popova1 ORCID logo,
1) TRS "Medical laboratory assistant", Medical College, Medical University-Varna, Bulgaria
2) TRS "Dental technician", Medical College, Medical University-Varna, Bulgaria
3) Department of Preclinical and clinical sciences, Faculty of Pharmacy, Medical University-Varna, Bulgaria
4) Department of Social Medicine and Health Care Organization, Faculty of Public health, Medical University-Varna, Bulgaria.

Aim: The aim of this article is to study the satisfaction of patients with laboratory services in outpatient care in Northeastern Bulgaria regarding access and quality of service.
Study design: Prospective cohort study
Material and methods: The survey was carried out on the territory of Northeastern Bulgaria and covered the districts of Varna, Dobrich and Shumen and thirty municipalities.
The following methods were applied in the study: sociological method by applied direct anonymous questionnaire, documentary method and statistical methods for analysis and interpretation of the data in order to reveal the nature of the observed phenomena and their interrelations.
Results: The research data show that 24,4% of the respondents live at a distance of more than ten kilometres from the nearest medico-diagnostic laboratory. The larger share of these patients are residents of small settlements in Northeastern Bulgaria.  More than half (55%) of the respondents are not satisfied with their provision of laboratory services, but the majority of patients claim that the location of the selected laboratory is accessible (69,4%) and the quality of the laboratory service is high (83,7%).
Conclusion: The main problems in outpatient care are related to the poor provision of medico-laboratory services and specialized outpatient care in the smaller settlements in Northeastern Bulgaria.

Keywords: patients’ satisfaction, medico-laboratory services, outpatient care, healthcare,

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Please cite this article in PubMed Style or AMA (American Medical Association) Style:
Georgieva EP, Milev MM, Ermenlieva NM, Laleva KS, Popova TK. Medico-laboratory services in outpatient care in Northeastern Bulgaria – state and prospects. J of IMAB. 2017 Oct-Dec;23(4):1742-1746. DOI: 10.5272/jimab.2017234.1742

Corresponding AutorCorrespondence to: Neli M. Ermenlieva, Department of Preclinical and clinical sciences, Faculty of Pharmacy, Medical University-Varna; 3, Bregalniza Str., 9002 Varna, Bulgaria; E-mail: neli.ermenlieva@mu-varna.bg

1. Delcheva E. The Consumption of Outpatient Medical Care in Terms of Health Insurance in Bulgaria. Social Medicine. 2005; 8(1-2):64-67. [in Bulgarian].
2. Dimitrova D. Access to Medical Care – Approaches and Models for Measurement and Evaluation. Plovdiv. 2010; 130-136 p [in Bulgarian]. 
3. Zlatanova-Velikova R, Zlatanova T, Laleva D. Basic problems of access to primary outpatient medical care in Bulgaria. Science & Technologies. 2012; 1:174-178. [in Bulgarian].

Received: 03 July 2017
Published online: 14 November 2017

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