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Publisher: Peytchinski, Gospodin Iliev
ISSN: 1312 773X (Online)
Issue: 2015, vol. 21, issue 3
Subject Area: Medicine
Pages: 830-832
DOI: 10.5272/jimab.2015213.830
Published online: 31 July 2015
J of IMAB 2015 Jul-Sep;21(3):830-832
CONSUMER’S SATISFACTION OF MEDICAL LABORATORY SERVICES IN OUTPATIENT CARE IN MUNICIPALITY VARNA.
Emilia P. Georgieva1, Galina R. Petrova2
, Todorka I. Kostadinova2.
1) Training and research sector “Medical laboratory assistant”, Medical College of Varna, Bulgaria
2) Department of Economics and Management of Health, Faculty of Public Health, Medical University - Varna, Bulgaria.
ABSTRACT:
The purpose of the medical laboratory service is to satisfy the needs of the patient and the community, which determines the social aspect of healthcare. Achieving real quality in the health system aims to provide and maintain a good level of health, functional capacity and patient satisfaction. Medical diagnostic tests have a key role in monitoring the pathological process, which is a set of measures and activities for prevention of the emergence, development and spread of diseases in people.
Key words: Satisfaction, Patient, General practitioners, medical diagnostic services,
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Please cite this article in PubMed Style or AMA (American Medical Association) Style:
Georgieva EP, Petrova GR, Kostadinova TI. Consumer’s satisfaction of Medical laboratory services in outpatient care in Municipality Varna. (Case Report). J of IMAB. 2015 Jul-Sep;21(3):830-832.
doi: http://dx.doi.org/10.5272/jimab.2015213.830
Correspondence to: Galina Petrova, PhD, Chief assistant professor, Department of Economics and Management of Health, Faculty of Public Health, Medical University "Prof. Dr. Paraskev Stoyanov" Varna; 55, Marin Drinov Str., 9000 Varna, Bulgaria; E-mail: galina.petrova@mu-varna.bg
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2. Grol R. National standard setting for quality of care in general practice: attitudes of general practioners and response to a set of standards. Br J Gen Pract. 1990 Sep;40(338):361-364. [PubMed]
3. Medical Standard Clinical Laboratory, ed 66 August 24, 2010, amended ed 92 November 23, 2010 [in Bulgarian]
4. Ivanov D, Torniyova B, Cherkezov T. Patient satisfaction with the quality of medical services and providing quality medical service. Medical Management and Health care policy. Sofia. 2009; 1:3-9 [in Bulgarian].
Received: 18 May 2015
Published online: 31 July 2015